Caring for your hfx system

Caring for your system...

Protect your investment with a fully comprehensive support contract from hfx

A well maintained system saves you time and money- not only reducing the need for repair, but by prolonging the life of your system. All hfx products are covered by a minimum of 6 months warrantee*. Why not continue receiving the benefits of a fully comprehensive service contract for the life of your system? Not only will you benefit from the complete piece of mind that this gives, you’ll prolong the life or your system and protect your investment. We are committed to our customers- not only pre-sale but for the life of your system- and we want you to experience the benefits of a new system for longer. The majority of our customers agree that the assurance that comes with a service contract, and our consistent commitment to service is why they choose to stay with hfx.

Choosing a solution

Whether you have purchased hfx products or are planning to, our experienced advisors are on hand to help you arrive at a complete solution for your organization.

We are committed to delivering the highest level of service, with packages designed to meet your unique requirements. With experienced and dedicated support teams delivering a range of on-site and remote support we have all the bases covered, leaving you with complete piece of mind.

Incorporating everything you need to support your system, our standard package includes:

Helpdesk assistance 8.30-5.00 Mon-Fri
Remote Diagnostics for instant troubleshooting and repair
All maintenance and repair on site
Next Business day response or better* for on-site repair
Includes all parts and labour
Available to purchase upfront
A minimum of 6 months free warranty**

However, at hfx we recognise that everybody’s needs are different. Whether you require standard cover, or an increased level of response (eg including out of hours/emergency call out) we have a solution for you. Bespoke packages are available on request, designed to provide increasing levels of support depending on your specific requirements. Our consultative approach ensures that the service we deliver is designed- and priced- for you.

To be contacted for more information about our maintenance packages, please fill out the form here.

If you are a hfx customer and need immediate technical support, please call our helpdesk on 01279 647 871 where one of our advisors will be happy to help you. * If increased response is required please ask for details, bespoke packages available on request

** Warranty dependent on system purchased, minimum 6 months on all products, please ask for details.